Frequently Asked Questions

Everything you need to know about our durable PVC solutions.

What are the primary benefits of using PVC for home improvement?

PVC is highly durable, moisture-resistant, and low-maintenance. Unlike wood, it will not rot, warp, or attract termites, making it an ideal long-term investment for both interior and exterior home applications.

How long does shipping take for standard orders?

Standard orders are typically processed within 2-3 business days. Depending on your location, delivery usually takes between 5 to 7 business days. You will receive a tracking number as soon as your order leaves our warehouse.

Can I return products if they don't fit my project needs?

Yes, we offer a 30-day return policy on all standard-sized, unused items in their original packaging. Please note that custom-cut PVC products are non-refundable unless they arrive damaged or defective.

Does Truly PVC offer a warranty on its products?

We stand by our quality. Most of our PVC products come with a 10-year limited warranty against discoloration, cracking, and structural failure under normal use conditions.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your PVC materials eco-friendly?

Truly PVC is committed to sustainability. Our products are 100% recyclable, and we utilize lead-free stabilizers in our manufacturing process to ensure safety for your home and the environment.