Returns & Exchanges

At Truly PVC, we want you to be completely satisfied with your home improvement purchase, which is why we offer a 30-day return window for all unused and resalable products. If your order isn't a perfect fit for your project, our simple return process ensures a quick resolution.

1

Initiate Your Request

Log into your account portal or contact our customer support team within 30 days of delivery to receive your Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all PVC components, hardware, and protective films are intact to prevent damage during transit.

3

Ship the Items

Affix your provided return label or ship via your preferred carrier to our central warehouse, making sure to include your RMA number clearly on the outside of the box.

4

Receive Your Refund

Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing